Jonathan Arthurs writes On February 23, I was due to travel to Thailand with my wife and two children to celebrate our 10th wedding anniversary. I had to cancel the holiday with just eight hours’ notice as I was diagnosed with a pulmonary embolism from which I was lucky to survive.
We have travel insurance through my Lloyds TBS Gold bank account, so I made a claim for £2,566.76 for the total cost of the flights booked through Travelpack. Its cancellation invoice broke down the return fares into three charges: basic flight cost £1,074; airport taxes £1,474.76 and fees and levies £18.
AXA, which administers the Lloyds TSB policy, repaid £1,074 and said I should reclaim the taxes element from Qantas through Travelpack.
I have now received £478.76 (a £40 service charge has been deducted) from Travelpack, which says this is the actual taxes element of the fares. Apparently, most airlines don’t refund the fuel surcharge and other smaller airport charges that comprise part of the “airport taxes” total.
(Source : recorderjournal.com)
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